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Shipping & Returns

Shipping

OMGFLY partners with major international shipping companies like DHL,and EMS to offer three shipping methods:

DHL -- Expedited Shipping: 3-5 business days

EMS/EXPRESS -- Standard Shipping: 6-8 business days

CHINA POST or Hong Kong POST(Free shipping)-- Super Saver Shipping: 10-20 business days

You can choose your preferred shipping method on the Order Information page during the checkout process.

*Note: Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.

We offer  free registered airmail shipping for ALL orders under 2KG ,This deal can't be beat!!! This method may take a little longer but it's FREE and let's face it...nothing is cheaper than FREE. The delivery time for China Post is usually 10-20 days depending on location of delivery but may be a little longer for those hard to reach locations. Orders requiring faster shipping please choose other payment options. Packages posted with free shipping by China Post must not exceed 60cm. 

 

Returns

1.0 Prior Authorization for Product Returns and General Policies

To return a product to omgfly, you must get prior authorization and a Return Merchandise Authorization Number ("RMA") from omgfly. This number can be found on the printable Product Return PDF that is accessible after a return request has been accepted. The RMA number must be displayed prominently on the outside of the box, and you must include a copy of your Product Return PDF. An item returned to us without a Product Return PDF or RMA number can not be accepted and will be returned. omgfly may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective products. All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. omgfly can not be held responsible for damage that occurs in transit. For merchandise that a customer wants to return for a refund, omgfly requires that the item and its packaging be in un-used, "like new" condition with all original packaging, cabling, manuals, etc. included, or the return will be refused. Inspect your product carefully before shipping as any signs of wear or use will result in a refused product return. No items are accepted for exchange or return after 30 days from the purchase date. "Made to Order" items such as custom built "Ready To Fly" models can not be returned.

 

2.0 Defective Merchandise

omgfly will allow defective merchandise to be returned for an exchange only.  Note that if omgfly is unable to reproduce the problem(s), the item will be shipped back and you will be charged for the return shipping. Whether or not an item is considered defective is determined in the sole discretion of omgfly. omgfly will not be liable for equipment that might have been lost and/or damaged as a result of defective merchandise. As an example, if a video transmitter you received from omgfly is defective and stops working during flight causing you to loose your airframe, omgfly may replace the defective video transmitter, but not any other equipment that might have been lost and/or damaged due to the defective video transmitter.

 

3.0 Shipping Costs

  1. If you are returning an item for a refund, or exchanging a functional product, you are responsible for covering the return shipping costs.
  2. If you are exchanging a defective item or an item you received in error due to a packaging mistake at omgfly's warehouse, omgfly will refund you the return shipping costs once we have received and processed your RMA. 
  3. For items returned to omgfly, omgfly will not cover the cost of "expedited" shipping. Please choose a standard shipping option that provides tracking ( USPS Priority Mail, etc.).  If you ar unsure about which shipping method to choose, please sent email to us and we'll be happy to assist you.

WHY CHOOSE OMGFLY?

  • All FPV products
  • Extremely low prices
  • Timely refunds and replacements
  • Worldwide free shipping

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